Archive for 2023

  • Cultivating Positive Workplace Culture

  • Why Employees Leave the Hospitality Industry: Closing the Back Door for Better Retention

    Understanding the reasons that employees leave their jobs in the hospitality industry will help you avoid the pitfalls that can…

  • Time Well Spent: Reallocating Your Work Calendar for Strategic Thinking

    Time Well Spent: Reallocating Your Work Calendar for Strategic Thinking

    Leaders know that planning for the future is crucial, but it is so easy to get caught up in working…

  • Strategic Thinking: A Six-step, Six-hat Template for Success in Reaching Goals

    Strategic thinking is crucial to the success of any organization, and it’s not only C-suite executives that need to have…

  • Pizza with a Purpose: 2023 Commitment to People Recipient Janelle Reents

  • Break Your Training

    Break your training! Not so it doesn’t work anymore, but to make it work BETTER. Splitting your content into smaller…

  • The Dynamic Duo: Training and HR

    More than any other departments in the hospitality world, combining the efforts of Training and Human Resources can result in…

  • Trauma-informed Leadership

    Many, if not most, of our team members, guests, and others have histories of trauma, which can manifest in different…

  • A Heart for Growing and Developing People

    Garrett Friemel, recipient of CHART’s Learning Legacy Fund (LLF) grant, is a hospitality industry lifer who fell in love with…

  • Anatomy of a Job Benefit: 5 Steps for Flexible Schedules

    Flexible schedules have been a hallmark of hospitality workplaces across the country, and it is a benefit that employees value…