Break your training! Not so it doesn’t work anymore, but to make it work BETTER. Splitting your content into smaller…
More than any other departments in the hospitality world, combining the efforts of Training and Human Resources can result in…
Many, if not most, of our team members, guests, and others have histories of trauma, which can manifest in different…
Garrett Friemel, recipient of CHART’s Learning Legacy Fund (LLF) grant, is a hospitality industry lifer who fell in love with…
Flexible schedules have been a hallmark of hospitality workplaces across the country, and it is a benefit that employees value…
Artificial Intelligence (AI) is an emerging technology that has recently reached a turning point where it has become accessible and…
Sonesta Hotels (like many companies) lost a lot of employees over the pandemic and they took their institutional knowledge with…
The ever-changing role of training in the hospitality industry is what keeps the job of a hospitality trainer so interesting…
Let’s take a look at the top ten ways to create the “Worst. Training. Ever.” so we know how to…
