We asked five CHART members to tell us about their key priorities and objectives for this year. Take a look at how these leaders are changing up their training programs and some of the advice they have to offer others looking to implement similar plans.

Our most recent conference in Albuquerque was packed with practical, hands-on information that you can take back to your organizations and start applying. But one of the most influential sessions this year came in the form of Richard Hight at his “Developing the Masterpiece in You” session.

Whether you’re running a restaurant, hotel or on-site food services, social media reviews can make or break your reputation. In fact, we’d even go as far to say that social media reviews are driving whether people try or visit your business at all!