Issue 3

  • Looking to Reduce Turnover? Start with Manager Training.

    Ask any hospitality trainer and they’ll tell you one of the biggest concerns they face in today’s market is understaffing and high employee turnover rates. It’s happening large scale across the hospitality industry, and the trend doesn’t appear to be letting up anytime soon with unemployment rates remaining as low as they’ve been since the 1960s. CHART and Black Box Intelligence’s recent report, Trends in Hospitality Training & Development 2019, supports this trend. Sixty-nine percent of restaurant respondents reported they are understaffed in front-of-house hourly positions and had a 94% annual turnover rate… and that is doing well compared to…

  • Top 5 Questions to Ask Training Vendors

    The use of external training resources is on the rise according to the 2019 Trends in Hospitality Training & Development Survey by Black Box Intelligence and CHART. In 2019, 75% of hospitality companies reported they are using external resources to create or administer training materials for them. That’s a considerable jump from the 67% who reported using them in 2017. So before you partner with a new training vendor, do some due diligence and make sure you’re getting the right fit for your investment.

  • Your brand has a strategy, are your team members part of it?

    Big or small, every hospitality organization has some sort of strategy for its success when it comes to people, quality, and profitability. At the same time, today’s workforce wants to work with meaning and purpose in a social environment and are advocates for change. So how do you connect the dots between your team members’ passion and supporting your brand’s mission, strategy, and bottom line? How do you hook them on your culture from Day 1 to ensure they want to grow with your organization in the long run?

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