“We see you. We hear you. We want to know your thoughts on how we can improve.” One of the most powerful things you can do to help drive a diverse and inclusive culture in your workforce is to make sure employees feel like their voices are heard and understood.

Who would have thought when we entered 2020 that this would be the year everything turned upside down? You’ve lived through safer-at-home recommendations and quarantines. Experienced layoffs or working remotely. Spent time homeschooling and organizing social interactions. Mastered Zoom calls and juggling the chaos of it all. If you want to be at the top of your game in the new world, here are the top 10 ways to be innovative.

On-the-job training (OJT) has traditionally been a very common method of teaching new skills in the hospitality industry. How common is it? According to the results of 2019 Training Trends in the Hospitality Industry survey conducted by CHART and Black Box Intelligence, it ranked as the #1 method in every scenario asked about, and it was anywhere from two to four times more common than each of the second place methods.