Confessions of CHART’s Training Competencies Instructional Design (ID) Master Class, held in Nashville on Saturday, July 27. Nine strangers gather in a room; all looking for some insight on training projects. All had completely different learning styles. Yet somehow, after 8 hours of crazy ideas being thrown around and people slapping various “ah-ha” Post-Its on each other’s boards, true progress emerged. Through the help of their peers, they were able to turn ideas upside down, look at them from different perspectives and learning styles, and leave with a plan that took them steps closer to launching an effective new app…

“Closing the gap to full acceptance of LGBTQ people will not come from legislation on judicial decisions alone,” says Sarah Kate Ellis, President and CEO of GLAAD in its 2019 Accelerating Acceptance Report, “but from creating a culture where LGBTQ people are embraced and respected. This year’s results demonstrate an urgent need for GLAAD to reach younger Americans with stories and campaigns that build acceptance.”

According to a study conducted by Gallup and TDn2K, only 27% of restaurant general managers are engaged. Even worse, 18% are actively disengaged. When manager engagement is low, employees are more likely to leave, disengage themselves, or be less productive. That said, you can have a tremendous impact on performance and culture overall by focusing on driving manager engagement at the unit level. During a recent CHART webinar, I had the opportunity to speak with a panel of executives from three restaurant chains to discover how they use talent development to promote manager engagement. We also discussed how training initiatives…